Ahlan members can shop across all the Danube Home stores and earn Ahlan points on their each purchase, even during Sale and other promotions. Members can also earn points when they do online transactions and buy digitally using DanubeHome mobile app.
Any person has attained the age of 18 years, is entitled for the membership of ‘Ahlan’. No entry fee required to join ‘‘Ahlan’’ Rewards Program. Customers willing to become members of the program can walk into any of the Danube Home stores across UAE and enroll. They can also become members through the Danube Home Website or Danube Home Mobile App. No transaction or minimum spend is required to become a member of ‘Ahlan’ programme Participation into the programme is available only for the resident of UAE. Membership is free and is for life i.e. membership to the program has no expiry date. There are 3 enrolment channels for a person to become a member (1) Store (2) Online & (3) Mobile App
You can do it by yourself by loggin on to Ahlan mobile app. You will need to send a mail to [email protected] in case you want to make changes in your mobile number or Date of Birth.
Your personal details will only be used to contact you during our sale or promotions or will be used for our internal marketing and survey purposes. We guarantee that we will not disclose your personal details to any other external parties without your consent.
Points earned by the members will be valid for 2 years from the date of purchase. Hence, don't forget to redeem your points within the validity period. As per the program rules, points expired shall not be credited back to the members under any circumstances.
Members with complete profilie such as name, mobile number, nationality etc in our records are entitled to redeem their available points. Also, members should have minimum 2000 points (AED 20) for redemption.
Unfortunately NO, members would have to carry their physical card or mobile app digital card to earn points at the time of their transaction with Danube Home stores.
Points earned by you for the value of items that you return will be deducted from the account. In case of insufficient points, value of the same will be deducted from your refund settlement.
Members should immediately report the incident to Ahlan by contacting our toll free number at 8003131 or send an email to [email protected]
It is possible to merge your accounts. You would need to contact us by calling 8003131 or sending a mail to [email protected]
You can still collect points by presenting your registered mobile number with Ahlan to the cashiers at the stores. This feature is available only to collect points. To redeem points, you would either need to carry your Ahlan physical card or mobile app.
If you have more than 2000 points, you can redeem them at any of the Danube Home stores. If you have less than 2000 points, you would need to contact Ahlan customer care centre by calling 8003131 or sending a mail to [email protected]. We shall enable point redemption for you from the back-end and close your Ahlan account within next 1 week time.
